Frequently Asked Questions
General FAQs
Everything you need to know about booking & hair services.
Can’t find an answer? Contact us directly via email or phone!
Q: I don’t really need a whole haircut; I just want a little trim. How can I book that?
A: We can absolutely give you a trim, but a trim = a haircut. This is booked the same as any other haircut you’d receive, regardless of how much or how little hair we are taking off for you. We are still cutting hair from your whole head, after all, so this takes time & focus from your stylist.
If you want only your bangs trimmed, neck cleaned up, or just an undercut, we do offer these as separate services!
Q: I need to cancel or reschedule my appointment. What is the policy for this?
A: Late Cancellation/Reschedules & No-Show Fees:
• Within 72 hours: Deposit is forfeited • Within 48 hours: 75% of the total service cost • Within 24 hours & no-call/no-shows: 100% of the total service cost.
All cancellations within 72 hours of your appointment must be made directly through Safe Space Salon via phone call, text message to Panduh Kat or the salon, or email at [email protected]. Cancellations made on a Sunday or Monday must be sent via email. We do not accept cancellations through social media. If you cancel your appointment online, you will receive a confirmation email. If you do not receive this email, your cancellation was not successful, and your appointment remains scheduled.
No Shows: We understand that life is unpredictable & things beyond our control can upend our plans. With that said- in order to maintain fairness of scheduling opportunities to our client base as a whole & with our stylists’ limited time in mind, this is our policy:
After 2 consecutive no-shows, or 3 no-shows total, we will unfortunately no longer be able to continue working with you as a client.
We appreciate your understanding on this matter; ideally, we would like to keep working with you if we’re a good fit & don’t want to have to stop seeing you!
Health & Hygiene Policy: Please consider recent developments with the flu and COVID-19. If you are certain or it is likely that you may be sick with a communicable illness, please do not show up for your appointment, otherwise you will be asked to leave, for the sake of the health of our staff and other clients. The policy does still apply in this case. We also ask that you arrive with clean (within two days), dry hair and that you have showered recently before your appointment.
Q: I know you have a cancellation policy, but is there any way an exception can be made this time?
A: Short answer- no. Of course we take no pleasure in this, but due to the nature of how small our business is, we cannot afford to make exceptions to the cancellation policy, no matter what, for any reason. We know this is not ideal in many scenarios, but it is unfortunately necessary in order to keep our doors open & the staff paid. We hope that you understand this when you book with us, but if it is ever not satisfactory to you, we encourage you to seek out a salon that has a policy that works better for your personal needs.
Q: What forms of payment do you accept?
A: All other forms are accepted, however we are not able to accept checks at this time.
Q: I know I want my hair colored, but I’m not sure what to book. OR I’m a new client to the salon & I would love to get some color in my hair! What should I do?
A: Book a consultation! We offer this absolutely free to all clients, new or returning. This is a 15 minute session where you can sit down with a stylist in person, at the salon. They’ll take a good look at your hair, discuss needs & goals with you, then make a plan for your hair & book an appointment, if you’re ready to!
Q: I want to get semi-permanent color in my hair, but I don’t want to use bleach. Is this something I can book?
A: No, this is not possible for us to do. Semi-permanent hair color requires the hair it’s being applied on to be lightened/bleached first in order to adhere. If we applied the color on unbleached hair, the color will wash out almost immediately. You deserve to have a lasting end result for your time & money!
If you still desire vivid color without bleaching your hair, we can offer this, but the color will have to be permanent.
Q: Do I have to use special color shampoo once I’ve had it colored? Can I use drugstore/standard shampoo instead?
A: Yes, technically you can use any shampoo you like; however we cannot guarantee the longest lasting results unless you follow the instructions given by your stylist. If they recommend using a shampoo formulated for color care, this is what we encourage you to do. We will not be able to fix any issues with your color brought about as a result of diverting from the stylist’s advice.
Q: Brrr, do I have to only take cold showers after I’ve had my hair colored? That sounds awful!
A: No, you definitely don’t need to suffer needlessly for the whole shower! BUT if you want lasting color, you must be sure to wash JUST your hair with cool or cold water.
Q: Can I bring my own styling products to use at the end of my appointment?
A: Yes, you can!
Q: Can I bring my own hair color/dye for the stylist to use, instead of what you have there?
A: No, we can’t accept outside dye products. We are familiar with the properties & quality level of what we keep in stock at the salon, and don’t want to risk a possibly sub-par result, due to using an unfamiliar product.
Q: Should I be using UV protectant on my hair after my appointment?
A: Yes, it’s great for your hair to use products that include UV protection- just, please, don’t use sunscreen on your hair though. That’s not great for your hair!
FAQs about the Space
All about the salon environment itself & what to expect!
Have more questions? Submit them via email or phone!
Q: Is the salon accessible for clients with mobility aids?
A: Yes! We have a ramp for entrance & ample space to navigate between rooms.
But there are certain limitations- specifically, if a client is in a wheelchair, they will need to be able to transfer into a salon chair for the duration of their appointment so that the stylist can adjust for height.
They will also need to be able to transfer into the chair attached to the shampoo bowl if their service includes/requires a hair wash, as it is unfortunately not detachable. With this in mind, we do try to do whatever we can otherwise to make things as accessible for our clients!
Always feel free to reach out to us via email or phone to ask about your specific situation & we’ll gladly discuss options!
Q: Do you offer accommodations for sensory needs, etc?
A: Yes! Currently, we offer masked appointments, fragrance free products, no scalp massage, silent appointments, & private appointments. These options are available as free add-ons when booking your appointment on the salon booking site.
If you have a specific need you don’t see mentioned, please feel free to reach out to us via email or phone to ask & we’ll see what we can do to help!
Q: Can I bring friends/partners, etc. with me to my appointment?
A: Yes! But, we do ask that you limit this to one person at a time. We totally understand wanting moral support or a comfort person with you! We are also quite a small salon, with a little lobby to match, and it gets crowded quite easily. We want to make sure everyone is having a pleasant experience, so this is the solution we’ve found to balance out the matter of limited space.
Q: Can I bring my kid(s) with me to my appointment?
A: Safe Space is welcoming to families, however, for practicality’s sake, we prefer that you do not bring your kid with you, unless they are receiving a hair service also.
It’s quite a small space, which can get chaotic & overstimulating for our stylists & clients alike, in situations like this. PLEASE arrange childcare for your appointment, to the best of your ability.
Q: Can I bring my dog(s)/pet(s) with me to my appointment?
A: No, please do not bring any pets with you to the salon. There are already 2 dogs here & we do not want to crowd the space or risk potential issues with all the animals getting along.
We will, of course, accommodate your service dog! We cannot, however, accommodate for Emotional Support Animals (ESA) at this time. Thank you for understanding!
Q: Can I bring Cassie and Memphis treats?
A: Yes! BUT please make sure they are chicken free (Memphis is allergic to chicken) and not too hard or crunchy. These pups have sensitive teeth, so we ask that you don’t bring any rawhide, bones, etc. Cassie also loves squeaky toys & plushies!
Art Gallery and Events FAQs
Everything you need to know about our little local art gallery, as well as our community events.
Q: Hey, I’m an artist! Can I bring art in for the gallery next time I come in?
A: We love handcrafted art by local folks! In order to be considered for the art gallery however, we ask that you visit safespacesalon.com/art and click ‘Join Waitlist’ to fill out an application. If you are selected, we’ll reach out to you!
Q: Do I pay you for the artwork if I purchase something from the gallery?
A: No, all payments from the art go directly to the artist! Each artist featured in the salon has preferred digital payment methods (Venmo, Cashapp, etc.) that we can give you the information for at the front desk.
Q: I want to collaborate on an event at Safe Space! How can I set this up?
A: Our event season takes place from February-October each year, so please reach out prior to February, as we plan the events schedule out ahead of time. That being said, it never hurts to just send us a message anyway! For all event inquiries, contact us via email at [email protected]!